Contact
Contact us
One inbox, answered by a person, usually within one business day.
Orders, returns, damage, stock, wholesale — all of it goes here. Include your order number if you have one and we will not have to ask.
Hours
Monday to Friday, 09:00–18:00 Hong Kong time (GMT+8).
Messages that arrive at the weekend are answered on Monday.
Registered office
U INTEGRITY CO., LIMITED
19/F, No. 3 Lockhart Road
Wan Chai
Hong Kong
This is our registered office, not a shop or a returns address. Please do not send parcels here — email us first and we will give you the correct return address.
Before you write
- Where is my order? Check the dispatch email for the tracking link first. If it has not moved in five business days, write to us.
- Something is damaged. Send a photograph. We will replace it and you will not need to post the damaged piece back.
- You want to return something. Tell us the order number and which pieces; we will send return instructions and the address.
- Wholesale or a large order. Same address, and say roughly what quantity you have in mind.
Why email only
We handle customer enquiries in writing so that there is a record of what was agreed — which return address we gave you, what we said we would replace, when. It is slower than a phone call and considerably more reliable.