Shipping policy

Last updated 24 March 2025

We ship worldwide from our fulfilment partner. Orders are picked and packed within 1–2 business days, Monday to Friday, excluding Hong Kong public holidays.

Rates and delivery times

Destination	Service	Cost	Estimated delivery
United States	Standard	$4.95	3–6 business days
United States	Standard, orders over $75	Free	3–6 business days
United States	Express	$14.95	1–3 business days
Rest of world	International Standard	$12.95	8–14 business days
Rest of world	International Express	$29.95	4–7 business days

Delivery times are estimates counted from dispatch, not from the moment you order, and they exclude time spent in customs. The exact rates available to you are shown at checkout before you pay.

Tracking

Every order ships with tracking. You will receive a dispatch email with the tracking number when the parcel leaves us. Tracking can take up to 48 hours to show its first scan — that is normal and does not mean the parcel is lost.

If tracking has not moved for five business days, email info@jorlaxis.com with your order number and we will chase the carrier.

Customs, duty and import tax

Prices on this site do not include import duty or local tax. Where these apply they are charged by your own customs authority, usually before the parcel is released, and they are your responsibility.

We declare every parcel honestly, at the price paid, with an accurate description of the contents. We will not mark an order as a gift or understate its value.

If a parcel is refused at customs and returned to us, we refund the goods but not the outbound shipping.

Addresses

We ship to the address given at checkout exactly as entered. Check it before you pay. If an order has not shipped we can change the address — email us with the order number. Once it is with the carrier we cannot.

Parcels returned to us as undeliverable because of an incorrect or incomplete address are refunded less the outbound shipping cost.

Lost and damaged parcels

If a parcel is confirmed lost by the carrier we replace the order or refund it in full, whichever you prefer. If a parcel arrives damaged, send a photograph within 14 days and we will replace the affected pieces without asking you to return them.